Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.

To find out all about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout

Once at the checkout you can either checkout as a guest, or sign up for an account. We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses. This is a good time to point out, that we never store your credit card details and The Psychic Tree provides a 100% secure shopping experience, so you can shop with confidence.

We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay and Google Pay

Unfortunately, we are not able to process orders using cheque's or postal order'

Yes, at checkout you will be able to use a separate delivery address to your billing details.

Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely. Worth checking that all of your delivery address information is correct on this - if it isn't, just drop us an email using our contact form here and select "Any other query" and we will sort out any issues.

Unfortunately it's really difficult for us to add items to an order once it has been placed, however if you drop us an email using our contact form here and select "Any other query" we will do our best to accommodate any request.

Unfortunately this is not usually possible, but please email us using our contact form here and as long as we haven't started processing your order, we may be able to do something.

We despatch all orders we receive before 3pm Monday to Friday the very same day. Orders placed on a Saturday afternoon or Sunday will be despatched on Monday

If your order has not been processed, we may be able to cancel your order before it is despatched. Please email us using our contact form here using the "other query" option. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

In most instances yes, however we would like to point out that when you buy incense sticks from us, the pictures show the display case - the actual item you buy will be only one of the packs in the display case. This will be clearly mentioned in the description of the product as well! All items are sold individually unless otherwise stated in the product description

Your receipt will have details of the products you have ordered, however it is not possible for us to individually label each item for identification. We do offer individual crystal and guide packs which are available to purchase.

We are always on hand to help, so if you cannot identify a product from referring back to the website (where we have a large resource of information), you can email us using our contact form here and select "Any other query" and we will help you out

Yes of course!, we offer a 30 day no quibble return policy, so if you ordered the wrong item, we’ll be more than happy to offer you an exchange or refund. Please go to our contact form returns page here to start the process

The cost of delivery is a flat £2.95 to anywhere in the UK and if your order comes to more than £25 delivery is free to UK mainland addresses. We also offer a fully tracked guaranteed next day Royal Mail service for £6.95 . For more information please visit our delivery information page

Our UK orders are sent out by Royal Mail and will be delivered in 1-2 working days. We despatch all orders the same day we receive them up to 3pm

Orders outside the UK are sent via Priority Airmail and will be delivered by your usual postal service in your country.

UK - Orders placed before 3pm should arrive in 1-2 working days,

Europe – Orders should arrive within 5-7 working days (excluding day of despatch).

USA and Canada – Orders should arrive within 7-10 working days (excluding day of despatch)

Rest of the World – Orders should arrive within 10-14 working days (excluding day of despatch)

If your order has been despatched but hasn't arrived within the expected time period, please email us using our contact form here and select the option missing order and we will look into it for you.

We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

We are happy to refund or exchange your order, but we cannot issue credit onto your customer account at this time.

If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing. Please send them to:

The Psychic Tree Returns

Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW

If you require an exchange, make sure you include details of the product you want in your returns parcel.

Should you receive a faulty item, please email us using our contact form here and select "Damaged Item in order" and we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.

Please email us using our contact form here and select the "Incorrect item in order" option and we will then resolve your issue for you

If one of your items is missing from your order, please email us using our contact form here and select "Missing item in order" and we will resolve your issue for you

Once we have received your item, we will process the refund. This should appear on your bank statement within 5 working days.

Please email us using our contact form here and select the option "Return and item" and we will be more than happy to exchange your item for you. Once your item has been returned to us, we will send your new item to you.

Once on the Checkout page, on the right hand side below your items, there is a box for your code. On a mobile device you will need to reveal the "Show Order Summary" tab and input your code there. Simply type in the code, click ‘Apply’ and your discount will be deducted from your order. New customers can get a discount code by signing in up to our newsletter - Existing customers get an exclusive discount on their paperwork when they receive their orders to use against their next order - this is our way of saying thanks for shopping with us!

There are several reasons for a discount code to not work:

Check that the spellings and numbers are correct. Check any expiry date. Check the coupon is valid for the items in your order.

If all of these are correct and you are still having problems, please email us using our contact form here and select the option "Other query" and we will investigate.

Once you find an item you wish to bid on in our auctions section, it's simply a case of clickiing "placce bid" and inputting the amount you would like to bid. Once the time for the auction ends, if you are the winner you will receive an email with details on how to pay for your item

Automatic bidding is the easiest way to bid on an auction-style listing. Simply enter the highest price you're willing to pay for an item, and we'll do the rest.
Once you set up automatic bidding, you can stay ahead of the competition for an item without needing to be on The Psychic Tree site. When you're ready to bid on an auction listing, enter the maximum amount you'd like to pay for the item and select Place bid. We'll then bid in increments on your behalf – enough to keep you in the lead, but only up to your limit.
We'll let you know if someone outbids you and you can decide if you want to increase your maximum bid.

If you get outbid immediately after placing a bid, it's likely another bidder is using automatic bidding, and has a maximum limit that's higher than yours. You'll need to increase your maximum limit in order to be the highest bidder.

When you're ready to pay, simply lookout for the email in your Inbox confirming you are a winner. You can then click the button which will take you straight to the checkout. You'll be able to select your payment method and review your order details, including your delivery address, before you pay.
Payments for auctions should be completed within 4 days of winning the auction. Failure to do so will result in the next best bidder being offered a second chance buying option

Please note discount codes, or any site wide discount cannot be used on auction items in any circumstance. The price bid is the price that is due

UK address will be entitled to free shipping as long as the
auction price is over £25 and the order will be despatched the same day after payment
if you pay before 3pm, or the following day if you pay after 3pm (excluding
weekends). If you are based outside of the UK, we will contact you once you
have paid the order to arrange shipping prices.

Orders can be made on the website 24 hours a day, 7 days a week. If you send us an email, we will look to reply to you within 4 hours unless it is a weekend, when we will respond to your email on Monday

At the Psychic Tree we have a policy that ensures you, as a customer can shop with us with confidence, knowing that we have researched our supply chain to the fullest possible extent. We only deal with mines, providers and suppliers that have a strong ethical policy in place, which avoids the use of child labour, operates a fair trade policy and are against testing products on animals. We also ensure that all products we source come from sustainable supplies

All of the packaging we use is 100% recyclable to ensure our impact on the environment in getting our products to you is as minimal as possible. We also ensure that any packaging that we receive from our suppliers is recycled and reused at all possible opportunities

Yes - we only stock genuine crystals and work with trusted suppliers to ensure authenticity

We want to make all our customers happy - If you cannot find an answer to your question, please email us using our contact form here and select "other query" and we will reply to your email within 24 hours, unless you have emailed on a Saturday or Sunday, in which case we will respond on Monday